SoleSolution Privacy Policy
Last Updated: September 14th, 2024
At SoleSolution, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our app, website, and services.
By using the SoleSolution app, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your personal information.
1. Information We Collect
We collect different types of information from users to provide and improve our services:
1.1. Information You Provide to Us
• Account Information: When you sign up for an account, we collect your name, email address, phone number, and any other details required for registration.
• Payment Information: For transactions, we collect payment details such as credit card information, billing address, and PayPal details. This information is processed securely through third-party payment processors.
• Content: If you list sneakers for sale, we may collect photos, descriptions, and other content you provide.
1.2. Automatically Collected Information
• Device Information: We collect information about the device you use to access the app, such as device type, operating system, and unique device identifiers.
• Usage Data: We collect information about your interactions with the app, including pages visited, links clicked, and features used.
• Location Data: With your permission, we may collect your precise location for services like determining shipping costs and delivery times.
1.3. Cookies and Tracking Technologies
• We use cookies and similar tracking technologies to enhance user experience and track website performance. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To Provide Our Services: We use your personal information to facilitate buying and selling transactions, process payments, and ensure smooth app functionality.
• To Improve the App: We analyze user behavior and preferences to enhance app performance, introduce new features, and provide a better user experience.
• To Communicate with You: We send notifications, emails, or in-app messages regarding account updates, product listings, promotions, or service changes.
• For Security and Fraud Prevention: We use your information to detect, prevent, and address potential fraud, security breaches, and other harmful activities.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
• Service Providers: We share information with third-party service providers, such as payment processors, shipping companies, and customer support, to help provide our services.
• Legal Compliance: We may disclose your information if required by law or in response to legal requests (e.g., subpoenas or court orders).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
3.1 SMS and Mobile Information Policy
We value your privacy. This section pertains to the collection and use of mobile phone numbers for our SMS messaging program.
• No Sharing for Marketing Purposes: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing.
• Permitted Sharing for Service Operation:: Notwithstanding the above, we may share your mobile phone number with our trusted third-party service providers and subcontractors, such as our communications platform provider (Twilio), solely to the extent necessary to provide and support our SMS messaging services.
For complete details on our SMS program, please review our dedicated page
4. Data Security
We take your privacy and data security seriously. We use industry-standard encryption and security protocols to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Privacy Rights
You have the following rights regarding your personal information:
• Access and Update: You can access and update your personal information directly within the app by navigating to your account settings.
• Delete Your Information: You can request the deletion of your account and personal data by contacting our support team at privacy@solesolution.app.
• Opt-Out of Communications: You have the right to opt out of receiving marketing communications. You can manage your email and SMS preferences directly within the “Notifications” page of your account settings. For our SMS program, you can also find full details on how to manage your subscription in our SMS terms page.
6. Children’s Privacy
SoleSolution is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Last Updated” date at the top of the policy. Your continued use of the app after any changes means you accept the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
• Email: privacy@solesolution.app
• Mail: SoleSolution, 710 Broadway, New York NY 10003
This Privacy Policy ensures transparency in how SoleSolution handles user data while meeting App Store requirements. Feel free to adjust specific sections to fit your company’s operations or legal needs.