Support

SoleSolution App Support

Welcome to the SoleSolution support page! We’re here to help you with any questions or issues you may have with our app. Below you’ll find resources and contact options to assist you.

Frequently Asked Questions (FAQs)

1. How do I create an account?

• Download the SoleSolution app from the App Store.

• Open the app and click “Sign Up” to create your account using your phone number.

• Follow the on-screen instructions to complete your profile.

2. How does buying work on SoleSolution?

• Simply browse our sneaker catalog, and proceed to checkout in one-click.

• We offer real-time price comparisons with competitors, ensuring you get the best deal every time.

3. How do I sell my sneakers?

• After creating an account, click “Create a Listing” in the app on each product page.

• Follow the prompts to upload details and images of your sneakers.

• Our AI handles pricing to ensure a competitive edge, and we do not charge seller transaction fees.

4. What if I need to return an item?

• All sales are final unless the item is misrepresented or fails authentication prior to shipping to you the buyer.

• If you believe there’s an issue with your order, please reach out to our support team.

5. How does SoleSolution authenticate sneakers?

• We use a combination of AI-driven authentication and middleman verification to ensure that every pair sold on our platform is authentic.

• This process protects both buyers and sellers from counterfeit goods.

6. How are payments processed?

• We support secure payment methods including credit cards through Stripe our payment processor.

• Sellers are paid out after successful delivery and authentication of sneakers through Stripe.

Need More Help?

If your question isn’t answered above, our dedicated support team is here to assist you.

1. Contact Us

• Email: support@solesolution.app

• Response Time: Our team typically responds within 12 hours.

2. In-App Support

• For quicker assistance, visit the “Support” section within the SoleSolution app and submit a help request for real time support.

3. Shipping & Delivery Issues

• If you’re experiencing delays or problems with delivery, please contact us directly at shipping@solesolution.app.

4. Feedback

• We’re always looking to improve. If you have suggestions or feedback on your experience with SoleSolution, send us a message at feedback@solesolution.app.

App Updates & Announcements

Stay up to date with the latest features, app improvements, and exclusive sneaker drops by following us on social media:

• Instagram: @SoleSolutionApp

• Twitter: @SoleSolutionApp

We’re here to ensure your SoleSolution experience is seamless. Thank you for choosing us as your go-to sneaker marketplace!